Terms of Service for Private Commissions

GENERAL

Currency accepted is USD and needs to be paid through PayPal
A 25% non-refundable deposit is required before I start working on a commission.
Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

The time it takes to finish your commission varies 1 week - 1 month or more based on factors such as health, size/complexity of the order, how much work I already have booked.
Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.

Sketches right at the start of a commission are unlimited revisions. After that you get 3 rounds of minor changes on the commissioned piece included in the price.
A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
If your reference is unclear to start with, changes will come at an extra charge.

I, Michael Murray (the artist):
- I reserve the right to cancel and refund the order at any time for any reason.
- I retain all copyrights over the commissioned artwork.
- I will NOT claim the intellectual property (IP) of the commissioned artwork.
- I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
- I reserve the right to post the commissioned artwork online, in my portfolio, and on social media.
You (the customer/commissioner):
- You may upload the commissioned artwork on any website and social channels.
- You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.) Unless you pay for commercial/resale rights for the commission.
- You may NOT alter the commissioned artwork without my (the artist's) consent.
- You retain the rights to the intellectual property (IP).
- You may NOT use the commissioned artwork for commercial purposes.
The following is considered copyright infringement:
- Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
- Claiming the artwork as your own
- Altering the artwork without my consent
In some cases, the commercial rights to the image may be purchased.

The buyer is not allowed a refund of the 25% deposit once I start working on the commission.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I started it, you can get a full refund.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all aforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)
Sketch and/or final sketches that you must accept before I continue the work
Insight and involvement in color plan (depending on the complexity of the commissioned piece)
Full-resolution file of final drawing and any other sizes you request. Final file formats are usually PNG.